Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management
- Creator: Taw, Ly Wen , Paramasivam, Shamala , Libert, Alan Reed , Darmi, Ramiza Binti , Jalaluddin, Ilyana Binti
- Resource Type: conference paper
- Date: 2021
Virtual rapport management: responses to positive online reviews
- Creator: Taw, Ly Wen , Paravasivam, Shamala , Libert, Alan , Moskovsky, Christo
- Resource Type: conference paper
- Date: 2021